DELIVERY

ORDER PROCESSING & DELIVERY TIMEFRAMES

All online orders will be processed and despatched within 3 business days. Orders are shipped Monday - Friday from Wellington, New Zealand.
You will receive a shipping confirmation email with the tracking details once your order is on its way to you.
If your order is urgent for a special occasion please let us know and we will do our best to get it to you in time.
Please note that during busy promotional periods we may not be able to meet the above processing timeframes. Please allow an additional 1-2 days for order processing before you receive your shipping confirmation.

Click & Collect

By choosing Click and Collect at checkout when ordering online, you can pick up your purchase from the Wilson Trollope Wellington store within 1-2 business days. You will be notified via email you as soon as it is ready for collection.
If you need to arrange an urgent pick-up, please contact us at hello@wilsontrollope.com
We will keep your order for 7 days from the time we first contact you to let you know that your order is ready for collection. If you are unable to collect from us within this time frame please let us know as soon as possible.
Please note not all items are available for in-store pick up. If you would like to click and collect an item but are not given the option at checkout, please email hello@wilsontrollope.com

Location	Carrier	Time frame	Cost
Within New Zealand	NZ Post Courier	1 - 3 working days (usually overnight)	Free shipping for orders $150 and over $9.99 shipping on orders under $150
Click and Collect	Pick Up	1 - 3 working days	Free for every order
Australia	DHL	3 - 10 working days	$40.00
Rest of world	DHL	3 - 10 working days	$60.00

NEW ZEALAND DELIVERY - NZ POST COURIER

Once despatched, delivery to towns and cities within New Zealand generally will be the following working day
We can deliver to physical addresses, including rural addresses, however not to a PO Box
Track and trace facility offered for the status of your parcel from pick up to delivery - track your parcelhere

INTERNATIONAL DELIVERY - DHL

International DHL courier delivery to main city international destinations in 3-10 days
We can deliver to physical addresses only, not to a PO Box
Track and trace facility offered for the status of your parcel from pick up to delivery - track your parcel here
Wilson Trollope are not responsible for custom duties charges. For further information please contact your local customs or post service. Payment of these levies may be necessary to release your order from customs on arrival.
Estimated delivery times are to be used as a guide only – delays caused by the customs clearance processes are out of our control

If you have any questions about shipping please contact us hello@wilsontrollope.com

Garment Specific Sizing

Otama Dresses

	6	8	10	12	14	16	18
Shoulder Width	38	39	40	41	42	43	44
Bust	95	100	105	110	115	120	125
Waist	89	94	99	104	109	114	119
Length at centre back	110.5	111	111.5	112	112.5	113	113.5

Lucia Dresses

	6	8	10	12	14	16	18
Shoulder Width	38	39	40	41	42	43	44
Bust	95	100	105	110	115	120	125
Waist	89	94	99	104	109	114	119
Length at centre back	112.5	113	113.5	114	114.5	115	115.5

Margareta Dresses

	6	8	10	12	14	16	18
Shoulder Width	35.5	36.5	37.5	38.5	39.5	40.5	41.5
Bust	87	92	97	102	107	112	117
Waist	83	88	93	98	103	108	113
Length at centre back	112.5	113	113.5	114	114.5	115	115.5

Chloe Jackets

	6	8	10	12	14	16	18
Shoulders	37	38	39	40	41	42	43
Bust	88	93	98	103	108	113	118
Waist	78	83	88	93	98	103	108
Length (at base of neck to hem)	41	43	45	47	49	51	53

Valentina Shirts

	6	8	10	12	14	16	18
Shoulder Width	39	40	41	42	43	44	45
Bust	97	102	107	112	117	122	127
Length at centre back	73	74	75	76	77	78	79

Emilia Tops

	6	8	10	12	14	16	18
Shoulders	36	37	38	39	40	41	42
Bust	89	94	99	104	109	114	119
Waist	91	96	100	105	110	115	120
Length (at base of neck to hem)	62	63	64	65	66	67	68

HOW TO MEASURE YOUR BODY

There are three body measurement points that you need to know to ensure a great fit – bust, waist, and hips.

When taking your body measurements, wear the undergarments you normally wear for the most accurate results. Use a flexible tape measure, or a piece of string and ruler, and hold it around each body point so it is comfortably snug. If the tape is cutting into your flesh, it is too tight.

To ensure an accurate measurement around your body, keep the measuring tape as level as possible from front to back. We recommend measuring yourself in front of a mirror so you can check this from a side view. If you can, get a friend to help you to ensure the most accurate measurements.

Bust: Wrap the measuring tape around your back and where the tape meets across the fullest point of your bust is your bust measurement.

Waist: Wrap the measuring tape around your natural waist, the slimmest part of your torso, pulling the ends to the front. Where they meet is your waist measurement.

Hips: Wrap the measuring tape around the widest part of your bottom – this is usually low down towards your thighs. As with your bust and waist measurements, where the tape meets is your hip measurement.

Length: To measure the length of individual garments against your body it is best to measure down the centre of your back. To do this, start the measuring tape at either the base of your neck for dresses and tops, or at your waist for skirts. Measure down your body to the measurement listed in the garment description. This will show you where the garment comes to on you. When you are measuring for length, remember to make sure you are standing completely upright – it is best to have someone help you with this. Alternatively, compare the measurement with the length of a garment you already have.

If you have any questions, please don’t hesitate to contact Annabelle – annabelle@wilsontrollope.com, she is here to help.