Here at Wilson Trollope we love our clothes and what we do so much that we guarantee that you will love them too.
We use only the finest materials and tailoring to ensure the highest quality creations. However, if you are not completely satisfied with your garment please feel free to return it within 14 days of purchase for a refund.
If you wish to exchange your garment please contact us as soon as possible to reserve your size. Exchanges can be made up to 14 days from purchase at no additional freight cost from Wilson Trollope for full price items.
We will accept returns of all clothing items purchased through this website (except for items marked as 'Final Sale') provided that the goods are returned within 14 days of your receipt of the goods and provided that they are returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.
Returns are to be sent to: Wilson Trollope, 1/115 Victoria Street, Te Aro, Wellington 6011
Shipping costs back to us will be your responsibility. Once the product is received and has undergone a quality control check we will send your requested replacement goods (provided we have such goods in stock) or a refund. For full price items you will not be charged additional delivery fees for replacement goods on your first exchange per order. Multiple exchanges per order may incur additional shipping fees. For sale items, exchanges will incur additional shipping fees.
Please note that donations to Carbon Click are not refundable.
Please allow up to 14 business days for processing.
|Size||Bust (cm)||Waist (cm)||Hips (cm)|
There are three body measurement points that you need to know to ensure a great fit – bust, waist, and hips.
When taking your body measurements, wear the undergarments you normally wear for the most accurate results. Use a flexible tape measure, or a piece of string and ruler, and hold it around each body point so it is comfortably snug. If the tape is cutting into your flesh, it is too tight.
To ensure an accurate measurement around your body, keep the measuring tape as level as possible from front to back. We recommend measuring yourself in front of a mirror so you can check this from a side view. If you can, get a friend to help you to ensure the most accurate measurements.
Bust: Wrap the measuring tape around your back and where the tape meets across the fullest point of your bust is your bust measurement.
Waist: Wrap the measuring tape around your natural waist, the slimmest part of your torso, pulling the ends to the front. Where they meet is your waist measurement.
Hips: Wrap the measuring tape around the widest part of your bottom – this is usually low down towards your thighs. As with your bust and waist measurements, where the tape meets is your hip measurement.
Length: To measure the length of individual garments against your body it is best to measure down the centre of your back. To do this, start the measuring tape at either the base of your neck for dresses and tops, or at your waist for skirts. Measure down your body to the measurement listed in the garment description. This will show you where the garment comes to on you. When you are measuring for length, remember to make sure you are standing completely upright – it is best to have someone help you with this. Alternatively, compare the measurement with the length of a garment you already have.
If you have any questions, please don’t hesitate to contact Annabelle – email@example.com, she is here to help.